Our Terms & Conditions

Treatment Plan: Healthstin will develop a treatment plan based on their sound teaching practices and the information provided by the patient. By signing this agreement, the patient understands that the progress of their treatment will depend on a combination of the prescribed treatment and their commitment to completing the recommended action plan as per the advice received from Healthstin. The patient acknowledges that it may take some time to develop the optimal program for their condition, and results may not be immediate. The patient agrees to communicate clearly with Healthstin to address any concerns regarding their program or changes to their condition early to achieve the best possible outcome.
Injuries: If the patient feels any pain, faintness, dizziness, or injuries themselves during the treatment, they must stop immediately and inform their Allied Health Professional. The patient is also advised to consult with their doctor.
Consent: Healthstin's Allied Health Professionals will ask for the patient's permission before making any physical contact. Physical contact requires the patient's express consent, which can be withdrawn at any time. In such cases, all physical contact will cease immediately.
Information Sharing: Healthstin may share the patient's assessment results and progress information with relevant service providers involved in their management, including their Referring Doctor, Specialists, Case Manager, Rehabilitation Provider, Support Worker, Carer, Solicitor, or Employer, to ensure the process of quality treatment provision.
Cancellation Policy: If the patient cancels their appointment with less than 48 business hours' notice, they will be charged a cancellation fee of 100% of the consultation cost. The patient understands that Healthstin puts in additional work into their health and well-being outside of their sessions to ensure the best results, which makes last-minute cancellations difficult to accommodate.
COVID-19 Policy:
- 1. Introduction
  This policy outlines the measures and protocols implemented by Healthstin, an Allied Health company, to mitigate the risks associated with COVID-19. The health and safety of our participants and staff are of paramount importance. This policy is designed to comply with applicable laws and regulations while ensuring a clear and straightforward approach to COVID-19 management.
- 2. Cleaning and Sanitisation
  Healthstin shall maintain rigorous cleaning and sanitisation procedures in all facilities and commonly touched surfaces. This includes but is not limited to, treatment rooms and waiting areas. The frequency of cleaning shall be increased, utilising approved disinfectants to ensure optimal hygiene.
- 3. Isolation and Reporting
  If a staff member is confirmed to have contracted COVID-19, they will be required to isolate per current public health guidelines. Healthstin will promptly report any confirmed cases to local health authorities as law requires
- 4. Participant Options
  Participants can choose an alternate practitioner for their appointment within the same week. Healthstin will make every reasonable effort to accommodate such requests, subject to practitioner availability.
- 5. Cancellation Due to COVID-19
  If a participant cancels their appointment within 48 hours of the scheduled session due to COVID-19-related reasons, Healthstin will endeavour to reschedule the appointment within the same week, provided it is feasible and contingent upon the participant receiving clearance from COVID-19 within that timeframe. If rescheduling or telehealth options are not possible, Healthstin has the right to exercise the 48-hour cancellation policy as agreed upon in the service agreement signed between Healthstin Pty Ltd and the Participant.
- 6. Telehealth Services
  Healthstin offers telehealth services as an alternative to face-to-face appointments. This option allows sessions to proceed without needing in-person contact, reducing the risk of COVID-19 transmission.
- 7. Compliance and Updates
  All staff members and participants must adhere to this policy and any additional COVID-19-related directives provided by Healthstin. This policy will be regularly reviewed and updated to reflect the latest public health guidelines and legal requirements.
  
  By implementing these measures, Healthstin aims to safeguard all participants' and staff's health and well-being while maintaining the quality of care provided.

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